1. What are cookies?
Cookies are small text files that are placed on your device (such as a computer, tablet or smartphone) when you visit a website or use an online service. They are widely used to make websites work, to keep them secure, and to provide information to site owners about how their service is being used.
In this Cookie Policy, "cookies" also includes similar technologies such as local storage and pixels where used in a comparable way.
2. How Nexsteps uses cookies
Nexsteps uses cookies and similar technologies on our marketing site and application in order to:
- Help you sign in and stay signed in securely
- Remember your preferences (for example, active site selection)
- Keep the Service secure and prevent misuse
- Understand how the Service is used so we can improve it
- Support secure payments and billing via Stripe
3. Types of cookies we use
3.1 Essential cookies
These cookies are strictly necessary for the Service to function and cannot reasonably be disabled. They are usually only set in response to actions made by you, such as logging in, navigating between pages, or updating settings. Without these cookies, core features of Nexsteps may not work properly.
Examples of essential cookies include:
- Session cookies that keep you logged in as you move around the site
- Security cookies used to protect your account and prevent fraud
- Cookies that store your currently active site or organisation context
3.2 Analytics cookies
On our public marketing site (nexsteps.dev), we use Google Analytics to help us understand how the site is used, for example:
- Which pages are visited and how often
- Which features are used most frequently
- General performance and error information
Google Analytics cookies are only set after you accept analytics cookies on our cookie banner; if you decline, no Google Analytics cookies are set and no data is sent to Google. Google Analytics is provided by Google LLC and may process data outside the UK/EEA — see "9. International data transfers" in our Privacy Policy for the safeguards that apply. We do not use Google Analytics advertising or profile-building features, and we do not use analytics cookies to build marketing profiles about individual children, parents or staff. This data is used solely for internal traffic measurement on our public website — we do not sell it or share it with third parties for their own marketing purposes. The Nexsteps portal itself (as opposed to this marketing site) does not use Google Analytics, and data held inside the portal is never tracked by it.
3.3 Stripe and payment-related cookies
When you update billing details or make payments, Stripe (our payment processor) may set its own cookies to:
- Help complete secure payment transactions
- Prevent fraud and abuse
- Remember certain payment-related preferences
These cookies are controlled by Stripe and are subject to Stripe's own privacy and cookie policies. They are considered essential for processing payments.
4. No advertising or tracking cookies
Nexsteps does not use third-party advertising cookies or ad-tech trackers to deliver targeted advertising. We do not sell or share data with advertisers — this applies to everyone using Nexsteps, not only children — and we do not use social media tracking pixels for advertising purposes on our core application. Records held inside the Nexsteps portal (attendance, safeguarding notes, family communication and the like) are never tracked or sold; the analytics cookies described above apply only to our public marketing website and exist solely to measure its traffic.
5. How to manage cookies
Most web browsers allow you to control cookies through their settings. You can usually:
- View which cookies are stored on your device
- Delete existing cookies
- Block some or all cookies from being set in future
If you choose to block or delete essential cookies, some parts of the Nexsteps Service may not function correctly or may become inaccessible (for example, you may not be able to log in or stay logged in).
To learn more about cookies and how to manage them, you can visit www.allaboutcookies.org.
6. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or in legal requirements. When we do, we will update the "Last updated" date at the top of this page. In some cases, we may provide additional notice of significant changes (for example, via the Nexsteps admin interface).
7. Contact
If you have any questions about how we use cookies or similar technologies, please contact us at: